Contact Us
At Elisir Official, customer satisfaction is a top priority.
Our customer service team is available to answer all your questions regarding our products, your orders, or our services, and to support you at every stage of your shopping experience.
Customer Service
For any request for information, assistance, or order tracking, you can contact us by email at the following address:
To help us process your request quickly and efficiently, please include the following information in your message:
• Your full name
• Your order number (if applicable)
• The email address used for your purchase
Customer Service Hours
Our team is available Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays).
We are committed to responding to all requests within a maximum of 24 business hours.
Before Contacting Us
We invite you to consult our FAQ page, where you will find detailed answers regarding:
• Delivery times and methods
• Returns and exchanges
• Accepted payment methods
• Our refund policy
This section provides quick answers to the most frequently asked questions.
Our Commitment
At Elisir Official, we are committed to offering:
A professional and responsive customer service
Clear and transparent communication
Careful follow-up before, during, and after every order
Your trust is essential to us.
We do everything possible to guarantee you a secure, smooth, and satisfying shopping experience.