Frequently Asked Questions (FAQ)
Orders & Payments
How do I place an order?
Simply browse our collection, select your desired items, choose the correct size or variant, and add them to your basket. Once ready, proceed to checkout and follow the on-screen instructions to complete your purchase.
Which payment methods do you accept?
We accept major debit and credit cards, including Visa and Mastercard. Additional payment methods may be available at checkout depending on your location.
Is my payment secure?
Yes. All payments are processed through secure and encrypted payment systems. We do not store or have access to your card details.
Can I cancel or change my order after placing it?
Orders are processed quickly. If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been dispatched, changes or cancellations may no longer be possible.
Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on all orders.
When will my order be shipped?
Orders are typically processed and dispatched within 1–2 working days.
How long does delivery take?
Delivery times vary depending on the destination and local courier services. Estimated delivery timeframes may differ based on the shipping location.
Will I receive tracking information?
Where available, tracking details will be provided once your order has been dispatched.
Returns & Refunds
Can I return my order?
Yes. You may request a return within 14 days of receiving your order, provided the items meet our return conditions.
What are the return conditions?
Returned items must be:
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Unused and unworn
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In their original condition
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With all original packaging and tags intact
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item received is incorrect or defective.
When will I receive my refund?
Once the returned item has been received and inspected, approved refunds will be processed within a reasonable timeframe. You will be notified once the process is complete.
Are all items eligible for return?
Some items may not be eligible for return for hygiene or safety reasons. Please refer to our Shipping & Returns page for full details.
Products & Sizing
How do I choose the correct size?
Each product page includes sizing information. Our items generally fit true to size. If you are between sizes, we recommend choosing the larger size.
Do the product colours match the photos?
We make every effort to display product colours accurately. However, slight variations may occur due to screen settings or lighting conditions.
Are your products in stock?
Availability is shown on each product page. If an item is unavailable, it will be clearly indicated.
Customer Support
How can I contact customer service?
You can reach our support team by email at:
elisirofficial@outlook.com
When will I receive a reply?
We respond to enquiries within 24 business hours, Monday to Friday.
What information should I include when contacting support?
For quicker assistance, please include your order number and the email address used when placing your order.
General Information
Do you ship internationally?
Shipping availability may vary depending on the destination. Available shipping options will be displayed at checkout.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email with your order details.
Are prices inclusive of taxes?
Any applicable taxes or duties will be clearly displayed at checkout where required.
If you have any additional questions not covered above, please do not hesitate to contact our customer support team. We are always happy to assist.