Shipping & Returns
Shipping Information
Elisir Official offers free standard shipping on all orders.
Orders are typically processed and dispatched within 1–2 working days from the time the order is placed. Once dispatched, delivery times may vary depending on the destination, local courier services, and external factors beyond our control.
All shipments are handled by trusted courier partners to ensure a reliable and secure delivery process. Customers will receive confirmation once their order has been dispatched, along with tracking details where available.
Please note that delivery timeframes are indicative and may vary during peak periods or due to unforeseen circumstances.
Returns & Refunds
If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order, in accordance with applicable consumer regulations.
To be eligible for a return:
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Items must be unused, unworn, and in their original condition
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All original packaging, tags, and accessories must be included
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Proof of purchase is required
Return shipping costs are the responsibility of the customer, unless the item received is incorrect or defective.
Once the returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed using the original payment method or another eligible refund method, in line with our policies.
Please note that certain items may not be eligible for return for hygiene or safety reasons.
How to Request a Return
To initiate a return, please contact our customer support team at:
Include your order number and reason for the return, and our team will provide further instructions.
Additional Information
Elisir Official reserves the right to refuse returns that do not meet the conditions outlined above. This policy does not affect your statutory rights.